Clear terms before the job starts.

1. Quotations

Quotations are provided in good faith based on the information available at the time and are normally valid for 30 days unless stated otherwise. Additional faults, inaccessible components, incorrect information, additional parts or a changed scope may alter the price or timescale.

2. Booking, account setup & authority

New customers may be required to complete an account setup form and accept these Terms before attendance is booked. By instructing work, the person doing so confirms they have authority to instruct Hawes & Son Ltd in relation to the machine, vehicle or equipment.

3. Payment terms

Unless different terms are agreed in writing, labour and travel invoices are due within 7 days. Approved credit accounts may have different agreed terms. Cash-account work may be payable on completion. Hawes & Son reserves the right to recover statutory interest and reasonable recovery costs on overdue business-to-business debts where applicable.

4. Parts & special orders

Parts are normally payable before ordering unless agreed otherwise. Special-order or non-stock items may be non-returnable unless faulty. Title to supplied parts remains with Hawes & Son Ltd until paid for in full, to the extent permitted by law.

5. Diagnostics & investigation

Diagnostic and investigation time is chargeable. A diagnostic plug-in charge covers connection and initial diagnostic access; further testing is charged at the applicable labour rate. A fault may require extensive testing and it is not always possible to guarantee a diagnosis within a fixed period.

6. Travel, call-outs & waiting time

Travel is charged at the published or agreed rate. Chargeable time may include travel to/from site, time between jobs where applicable and reasonable delays caused by site access, customer availability or conditions outside Hawes & Son's control.

7. Cancellation & aborted attendance

Cancellations with short notice may incur a charge where time has been reserved or costs have already been incurred. If attendance cannot proceed because access is unsafe, the machine/vehicle is unavailable, information is incorrect or other site conditions prevent work, travel and time already incurred may remain chargeable.

8. Safe access & site conditions

The customer must provide safe and reasonable access to the machine or vehicle and a suitable working area. Hawes & Son may refuse or stop work where conditions are unsafe.

9. Customer-supplied parts

Where customer-supplied parts are fitted, Hawes & Son does not provide a warranty on the part itself. Additional labour arising from an incorrect, defective or unsuitable customer-supplied part is chargeable.

10. Manufacturer / dealer warranty work

Where work is carried out under a manufacturer or dealer warranty process, the applicable scheme terms and authorisation requirements apply. Hawes & Son may recover costs from the customer where a claim is rejected because the fault is not covered, required maintenance has not been completed, information supplied was incorrect, or the machine/vehicle is otherwise ineligible.

11. Workmanship, warranties & statutory rights

Any workmanship warranty offered by Hawes & Son is in addition to statutory rights and does not cover normal wear, misuse, lack of maintenance, unrelated failures or parts supplied by third parties unless specifically agreed. Manufacturer parts warranties apply where available.

12. Consumer cancellation rights

Where a consumer contract is made at a distance or away from Hawes & Son's business premises, a statutory cancellation period may apply. If the customer expressly asks Hawes & Son to begin a service during that period and later cancels, the customer may be required to pay a reasonable amount for work carried out up to cancellation where the law permits. Urgent repair situations and fully performed services can be subject to different rules.

13. Liability

Hawes & Son will exercise reasonable care and skill. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud or other non-excludable liability. Business losses that are indirect or not reasonably foreseeable may be excluded to the extent permitted by law.

14. Force majeure

Hawes & Son is not responsible for delay or failure caused by events beyond reasonable control, including severe weather, road closures, parts supply disruption, site restrictions or similar events.

15. VAT

Unless stated otherwise, published prices are exclusive of VAT, which is added at the prevailing rate.

16. Complaints

If you are dissatisfied with work, contact Hawes & Son as soon as reasonably possible so the matter can be investigated. This does not affect statutory rights.

17. Governing law

These Terms are governed by the laws of England and Wales. Applicable consumer jurisdiction rights are preserved.

18. Business details

Hawes & Son Limited
Registered in England & Wales • Company No. 12956650
Registered office: 2 Russel Road, Grays, Essex, England, RM17 5JX
VAT No. 528 1480 89
Email: enquiries@hawesandson.co.uk